The most frequently asked questions and answers Q: Can't install the software? A:Before installing the software, you must turn off the anti-virus software to install our softwar Q: What if there is a virus on the computer? A:You can turn off the anti-virus software to install our software, as the software is free. Don't worry about it, it won't hurt your computer Q:After the software is installed, click the desktop icon. Why is there no response? Once you have opened the software, click the triangle on the task bar in the lower right corner of your computer, find the hidden yellow icon of the portable IWB server, pull it down into the visible toolbar, and then locate it. Q:Writing is intermittent, why? A:1. When operating on the projector surface, ensure that nothing is between the pen and the receiver 2. Sometimes writing too little will lead to incomplete writing, at this time you need more strength 3. The receiver is moved, or the positioning is inaccurate and needs to be repositioned F35-L Interactive Whiteboard AR touch technology Powerful f35L-whiteboard software Intelligent object recognition Fully apply your creativity and imagination in different occasions! How to install and use? To set up an interactive whiteboard, you'll need four items:E-pen, sensor, Windows computer&projector. Connect them in sequence. Insert the U-disk into your computer and install the E-Note software. Once installed, turn on the E-pen to enable positioning. The sensor will automatically read the infrared signal of the pen, determine its physical position, and transmit this information to your computer. Move the pen anywhere and the computer cursor moves in real-time, like a wireless mouse. Things to pay attention to when using an electronic pen 1. Make sure the pen is charged 2. Make sure the switch is on 3. Do not place your finger on the pen tip, which will affect the capture of the camera 4. If the electronic pen is really broken, we will issue you a replacement Feature Wide range of use scenarios Works on virtually any surface (whiteboards, walls, even chalkboards coated with dry-erase paint) and transforms them into interactive whiteboards. Multi-users writing Multi-person writing (up to 64 people at the same time) Powerful functions such as free writing, drawing, and video playback can be realized. Adapt to any projector The active area can be adjusted to fit any projector over 200 lumens (from telephoto to ultra-short-throw). Widely used Small size, extremely easy to carry, widely used in schools, offices and homes. Classes are more interesting and meetings are easier to understand What kind of operation system it can work with? The F35L Whiteboard will only work on computers running Microsoft Windows XP, Vista, 7, 8, 8.1, 10, and 10.1. Any other operating system will not work.(Mac/Android/Chrome/Linux/Raspberry PI, etc.) Install Windows on your MacBook to use it After installation, E-Note does not open. How can I get it to open/work? You need to open the yellow portable IWB icon first, then open Enote. when Enote is open, it may minimize the icon hidden in the lower left corner of your computer. Click on the inverted triangle and find the green E-note icon, then left click on it. How to check if the pen is good？ Use Amcap software to take a video or photo. When the pen is powered on and the projected surface is clicked and no bright spot is visible in Amcap, the pen is confirmed to be defective; in this case, a new pen will be sent to the customer. Can the interactive system draw and interact well on a regular whiteboard. Is it compatible with any type of projector? Yes, the interactive system works well for drawing and interacting on a regular whiteboard. It can work on any flat surface. Any kind of projector with a brightness of more than 200 Ansi lumens will work. How far away from the screen does a smart whiteboard need to be to work? It is recommended to place it 1.5m to 5m away from the projection screen. For example, when the projection size is 80 inches, it should be installed 3 to 4 meters away from the projector. The distance can be adjusted during the installation process. Parts assembly electronic pen camera