The most frequently asked questions and answers Q: Can't install the software? A:Before installing the software, you must turn off the anti-virus software to install our softwar Q: What if there is a virus on the computer? A:You can turn off the anti-virus software to install our software, as the software is free. Don't worry about it, it won't hurt your computer Q:After the software is installed, click the desktop icon. Why is there no response? Once you have opened the software, click the triangle on the task bar in the lower right corner of your computer, find the hidden yellow icon of the portable IWB server, pull it down into the visible toolbar, and then locate it. Q:Writing is intermittent, why? A:1. When operating on the projector surface, ensure that nothing is between the pen and the receiver 2. Sometimes writing too little will lead to incomplete writing, at this time you need more strength 3. The receiver is moved, or the positioning is inaccurate and needs to be repositioned The most frequently asked questions and answers Q: Can't install the software? A:Before installing the software, you must turn off the anti-virus software to install our softwar Q: What if there is a virus on the computer? A:You can turn off the anti-virus software to install our software, as the software is free. Don't worry about it, it won't hurt your computer Q:After the software is installed, click the desktop icon. Why is there no response? Once you have opened the software, click the triangle on the task bar in the lower right corner of your computer, find the hidden yellow icon of the portable IWB server, pull it down into the visible toolbar, and then locate it. Q:Writing is intermittent, why? A:1. When operating on the projector surface, ensure that nothing is between the pen and the receiver 2. Sometimes writing too little will lead to incomplete writing, at this time you need more strength 3. The receiver is moved, or the positioning is inaccurate and needs to be repositioned How to install and use? To set up an interactive whiteboard, you'll need four items:E-pen, sensor, Windows computer&projector. Connect them in sequence.Insert the U-disk into your computer and install the E-Note software.Once installed, turn on the E-pen to enable positioning. The sensor will automatically read the infrared signal of the pen, determine its physical position, and transmit this information to your computer. Move the pen anywhere and the computer cursor moves in real-time, like a wireless mouse. Things to pay attention to when using an electronic pen 1. Make sure the pen is charged 2. Make sure the switch is on 3. Do not place your finger on the pen tip, which will affect the capture of the camera 4. If the electronic pen is really broken, we will issue you a replacement